Terms & Conditions
Effective Date: 1st August 2026
Welcome to Ibex Universal (“we,” “our,” “us”). These Terms & Conditions govern the use of our website and the travel advisory services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms & Conditions.
1.About Ibex Universal
Ibex Universal is a boutique luxury travel advisory based in Mumbai, India. We specialize in designing bespoke travel experiences and facilitating travel arrangements through carefully selected airlines, hotels, destination management companies (DMCs), cruise operators, transport providers, and other travel suppliers worldwide.
Unless specifically stated, Ibex Universal acts as a travel advisor and booking facilitator and does not own, operate, or control the travel services provided by third-party suppliers.
2.Scope of Services
Our services may include:
- Tailor-made travel planning
- Luxury holiday consultations
- Hotel reservations
- Cruise bookings
- Safari arrangements
- Rail journeys
- Transfers
- Private guides
- Visa guidance (where applicable)
- Travel insurance
- Concierge-style travel planning
All travel services are subject to availability and confirmation by the respective suppliers.
3.Booking Process
Travel proposals prepared by Ibex Universal are based on information available at the time of quotation.
No reservations are guaranteed until:
- Your itinerary has been confirmed in writing;
- Required deposits or payments have been received; and
- Written confirmation has been issued by Ibex Universal.
Prices and availability may change prior to confirmation.
4.Pricing
All quotations are subject to:
- Availability
- Currency fluctuations
- Government taxes
- Supplier price revisions
- Fuel surcharges
- Local levies
Prices are only guaranteed once the booking has been confirmed and payment requirements have been fulfilled.
5.Deposits & Payments
Payment schedules vary depending on the travel supplier and itinerary.
Unless otherwise advised:
- A deposit is required to confirm bookings.
- Final payment must be received by the due date communicated during the booking process.
- Failure to make payments by the specified deadlines may result in cancellation of services and forfeiture of deposits.
Accepted payment methods will be communicated at the time of booking.
6.Cancellations & Amendments
Cancellation charges vary depending on the individual supplier’s policies.
Changes requested after confirmation may incur:
- Amendment fees
- Supplier penalties
- Additional airfare
- Hotel charges
- Administrative costs
Certain bookings may be non-refundable.
A detailed cancellation policy will be provided at the time of booking where applicable.
7.Travel Documents
Travellers are responsible for ensuring they possess:
- Valid passports
- Required visas
- Health certificates
- Vaccination documentation
- Any other travel documents required by destination authorities.
Ibex Universal may provide guidance but cannot guarantee visa approval or immigration clearance.
8.Travel Insurance
We strongly recommend comprehensive travel insurance covering:
- Medical emergencies
- Trip cancellation
- Trip interruption
- Personal liability
- Loss of baggage
- Flight delays
- Emergency evacuation
Travel without adequate insurance is entirely at the traveller’s own risk.
9.Health & Fitness
Travellers are responsible for ensuring they are medically fit to undertake their chosen journey.
Certain destinations or activities may involve physical exertion, remote locations, altitude, wildlife, or adventure elements.
Guests should disclose any medical conditions, dietary requirements, allergies, or mobility concerns before booking.
10.Special Requests
Special requests including:
- Vegetarian or other dietary requirements
- Accessible accommodation
- Connecting rooms
- Celebrations
- Bedding preferences
will be communicated to suppliers but cannot be guaranteed unless confirmed in writing.
11.Third-Party Suppliers
Flights, accommodation, cruises, transport, tours, and other travel services are provided by independent suppliers.
Ibex Universal is not responsible for:
- Supplier insolvency
- Schedule changes
- Flight cancellations
- Delays
- Service interruptions
- Acts or omissions of third-party providers
Supplier terms and conditions will also apply to your booking.
12.Changes by Suppliers
Occasionally, suppliers may modify:
- Hotels
- Flight schedules
- Cruise itineraries
- Excursions
- Transportation
- Activities
Where possible, we will assist in finding suitable alternatives.
13.Force Majeure
Ibex Universal shall not be liable for failure to perform obligations arising from circumstances beyond reasonable control, including but not limited to:
- Natural disasters
- Extreme weather
- Government restrictions
- Pandemics
- Epidemics
- War
- Civil unrest
- Terrorism
- Industrial disputes
- Airline disruptions
Additional costs arising from such events shall remain the responsibility of the traveller unless otherwise covered by travel insurance or the supplier.
14.Traveller Responsibilities
Travellers agree to:
- Provide accurate personal information.
- Make payments on time.
- Comply with local laws and regulations.
- Respect local customs and cultures.
- Follow health and safety instructions.
- Maintain appropriate travel documentation.
15.Limitation of Liability
Ibex Universal shall not be liable for any loss, damage, injury, delay, inconvenience, or expense arising from the acts or omissions of third-party suppliers or circumstances beyond our reasonable control.
Our liability, where applicable, shall be limited to the professional advisory services directly provided by Ibex Universal.
Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.
16.Intellectual Property
All content on this website, including text, graphics, logos, photographs, itineraries, and branding, is the property of Ibex Universal unless otherwise stated.
No content may be copied, reproduced, or distributed without prior written permission.
17.Website Information
While every effort is made to ensure the accuracy of information on this website, content is provided for general guidance only.
Descriptions, images, itineraries, and pricing may change without notice.
18.Privacy
Personal information is handled in accordance with our Privacy Policy.
By using our services, you consent to the collection and use of your information as described therein.
19.Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of India.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in Mumbai, Maharashtra, India.
20.Contact Us
Ibex Universal
Mumbai, Maharashtra, India
Email: info@ibexuniversal.in
Phone: +91 98216 33673
Website: www.ibexuniversal.in
A Note to Our Clients
At Ibex Universal, we believe that exceptional travel begins with trust, transparency, and thoughtful planning. These Terms & Conditions are designed to provide clarity while ensuring a seamless experience from the moment you begin planning your journey until you return home. Should you have any questions, our team will be pleased to assist you.