Booking Information
Effective Date: 1st August 2026
Booking Information
At Ibex Universal, every journey begins with understanding your travel aspirations. Rather than offering fixed packages, we design bespoke travel experiences tailored to your interests, travel style, and preferences.
The following information explains our booking process and what you can expect when planning your journey with us.
1. Initial Enquiry
You may contact us via our website, email, telephone, or social media.
During our initial consultation, we will discuss:
- Preferred destinations
- Travel dates
- Number of travellers
- Budget expectations
- Accommodation preferences
- Special interests
- Dietary or mobility requirements
- Any other travel preferences
This consultation allows us to create a personalised itinerary designed specifically for you.
2. Tailor-Made Travel Proposal
Following our consultation, we will prepare a customised travel proposal which may include:
- Suggested itinerary
- Accommodation options
- Transportation
- Sightseeing experiences
- Recommended activities
- Pricing estimate
- Optional upgrades
Please note that proposals are based on availability at the time they are prepared and do not constitute a confirmed reservation.
3. Booking Confirmation
Your booking will be confirmed only after:
- Written acceptance of the proposed itinerary.
- Receipt of the required deposit or full payment (where applicable).
- Confirmation from all relevant travel suppliers.
Once confirmed, you will receive a booking confirmation outlining the services arranged on your behalf.
4. Deposits & Payments
Most bookings require a deposit to secure reservations.
The deposit amount varies depending on:
- Airlines
- Hotels
- Cruise operators
- Destination Management Companies
- Other travel suppliers
The remaining balance must be paid by the due date communicated at the time of booking.
Failure to make payment by the specified deadline may result in cancellation by the supplier and applicable cancellation charges.
5. Pricing
All quotations are subject to:
- Availability
- Currency exchange rates
- Government taxes
- Supplier pricing
- Seasonal demand
- Fuel surcharges
- Local tourism taxes
Prices cannot be guaranteed until bookings have been confirmed.
6. Travel Documentation
Before departure, we will provide relevant travel documentation, which may include:
- Hotel confirmations
- Flight itineraries
- Transfer vouchers
- Cruise documents
- Tour confirmations
- Supplier contact information
- Destination information
Clients are responsible for reviewing all documents upon receipt and notifying us immediately of any discrepancies.
7. Passports & Visas
Travellers are responsible for ensuring they possess:
- A valid passport
- Required visas
- Vaccination certificates (where applicable)
- Any other documentation required for travel
While we may provide general guidance or introduce trusted visa partners, visa approval remains solely at the discretion of the relevant authorities.
8. Travel Insurance
We strongly recommend comprehensive travel insurance for all international journeys.
A suitable policy should include coverage for:
- Medical emergencies
- Trip cancellation
- Travel interruption
- Baggage loss
- Personal liability
- Emergency evacuation
9. Special Requests
Special requests such as:
- Vegetarian or other dietary requirements
- Accessible accommodation
- Connecting rooms
- Celebratory arrangements
- Bedding preferences
will be communicated to suppliers wherever possible but cannot be guaranteed unless confirmed in writing by the supplier.
10. Changes After Confirmation
Should you wish to amend your booking after confirmation, we will make every effort to accommodate your request.
Please note that changes may be subject to:
- Supplier availability
- Amendment fees
- Fare differences
- Hotel penalties
- Administrative charges
11. During Your Journey
Our commitment extends beyond your departure.
Should you require assistance during your travels, our team will work with our trusted partners to provide support wherever reasonably possible.
12. Contact Us
For any questions regarding your booking, please contact:
Ibex Universal
Mumbai, Maharashtra, India
Email: info@ibexuniversal.in
Phone: +91 98216 33673
Our Promise
Every journey we design is thoughtfully curated with care, attention to detail, and a commitment to delivering exceptional travel experiences. Our goal is to make the planning process seamless so you can travel with confidence and peace of mind.