Cancellation And Refund Policy
Effective Date: 1st August 2026
At Ibex Universal, we understand that travel plans may occasionally change. As every journey is individually designed using services provided by multiple travel suppliers, cancellation and refund policies vary depending on the suppliers involved.
This policy explains how cancellations and refunds are managed.
1. Cancellation Requests
All cancellation requests must be submitted in writing by the lead traveller via email.
The effective cancellation date will be the date on which written notification is received by Ibex Universal.
2. Supplier Cancellation Policies
Ibex Universal works with independent suppliers, including:
- Airlines
- Hotels
- Resorts
- Cruise operators
- Destination Management Companies (DMCs)
- Tour operators
- Transport providers
Each supplier maintains its own cancellation and refund policy.
Any applicable cancellation charges imposed by suppliers will be passed on to the client.
3. Deposits
Many suppliers require non-refundable deposits at the time of booking.
Where deposits are non-refundable, this will be communicated during the booking process.
4. Cancellation Charges
Cancellation charges depend upon factors including:
- Time remaining before departure
- Supplier policies
- Type of accommodation
- Airline fare conditions
- Cruise terms
- Special events or peak-season bookings
Certain bookings may be fully non-refundable.
5. Refunds
Where refunds are permitted by suppliers:
- Refunds will only be processed after funds have been received from the relevant supplier.
- Processing times vary and may take several weeks depending on the supplier and banking systems.
Ibex Universal cannot guarantee supplier processing timelines.
6. Air Tickets
Airline tickets are governed entirely by the fare conditions of the issuing airline.
Some tickets may:
- Be fully refundable
- Be partially refundable
- Carry cancellation penalties
- Be completely non-refundable
Any airline service fees or cancellation charges will apply in accordance with the airline’s policies.
7. Hotels & Resorts
Accommodation cancellation policies vary significantly.
Luxury properties often apply stricter cancellation terms, particularly during:
- Peak travel seasons
- Festive periods
- Major events
- Exclusive-use bookings
Applicable charges will be advised at the time of booking wherever possible.
8. Cruises, Safaris & Special Experiences
Luxury cruises, safaris, private villas, rail journeys, and exclusive experiences often carry substantial cancellation penalties due to limited availability.
Clients are encouraged to review these terms carefully before confirming their booking.
9. Amendments Instead of Cancellation
Where possible, we will assist clients in modifying travel dates or arrangements instead of cancelling a booking.
Such amendments remain subject to supplier approval, availability, and any applicable fees.
10. Force Majeure
In circumstances beyond the reasonable control of Ibex Universal or its suppliers—including natural disasters, government restrictions, pandemics, political unrest, or severe weather—refunds and cancellations will be subject to the policies of the respective travel suppliers.
Travel insurance may provide coverage for certain unforeseen events, depending on the policy purchased.
11. Travel Insurance
We strongly recommend comprehensive travel insurance that includes cancellation and interruption benefits.
Appropriate insurance may help protect against financial losses arising from unforeseen circumstances.
12. Our Commitment
Where changes become necessary, Ibex Universal will work closely with our travel partners to explore the most practical and beneficial solutions available.
Although we cannot override supplier policies, we will always advocate on behalf of our clients wherever possible.
13. Contact Us
If you need to cancel or amend your booking, please contact us as soon as possible.
Ibex Universal
Mumbai, Maharashtra, India
Email: info@ibexuniversal.in
Phone: +91 98216 33673
A Note to Our Clients
Every itinerary we create is unique, and so are the supplier arrangements behind it. Our aim is always to provide clear guidance, transparent communication, and dedicated support should your travel plans change.