Privacy Policy
Effective Date: 1st August 2026
At Ibex Universal, we respect your privacy and are committed to protecting your personal information. We understand that planning a luxury journey requires trust, and safeguarding your personal data is an important part of that commitment.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or engage our travel advisory services.
1. Who We Are
Ibex Universal is a boutique luxury travel advisory based in Mumbai, India, specializing in bespoke international travel experiences.
For the purpose of this Privacy Policy:
Ibex Universal
Mumbai, Maharashtra, India
Email: info@ibexuniversal.in
Phone: +91 98216 33673
Website: www.ibexuniversal.in
2. Information We Collect
Depending on the services you request, we may collect:
Personal Information
- Full name
- Email address
- Telephone number
- Residential address
- Nationality
- Passport details (where required for bookings)
- Date of birth
- Emergency contact details
Travel Information
- Preferred destinations
- Travel dates
- Accommodation preferences
- Flight preferences
- Dietary requirements
- Medical or mobility information voluntarily provided
- Special occasions (such as anniversaries or honeymoons)
Payment Information
Payments may be processed through secure banking channels or authorised payment providers.
Ibex Universal does not store complete credit or debit card details on its systems.
Website Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the website
- Referral sources
This information helps us improve the performance and user experience of our website.
3. How We Use Your Information
Your information is used to:
- Respond to travel enquiries
- Design personalised itineraries
- Make reservations with travel suppliers
- Process bookings
- Provide travel updates
- Communicate important booking information
- Improve our services
- Maintain client records
- Comply with legal obligations
We use your information only for purposes directly related to providing our travel advisory services.
4. Sharing Your Information
To arrange your travel, we may share relevant information with trusted third parties including:
- Airlines
- Hotels
- Resorts
- Cruise operators
- Destination Management Companies (DMCs)
- Transport providers
- Travel insurance providers (where requested)
- Visa assistance partners (where requested)
We only share the information necessary to complete your travel arrangements.
These suppliers operate under their own privacy policies.
5. Marketing Communications
With your consent, we may occasionally send:
- Travel inspiration
- Destination updates
- Special experiences
- Exclusive offers
- Company news
You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option included in our emails.
6. Data Security
Protecting your information is a priority.
We implement reasonable administrative, technical, and organisational measures to safeguard personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
While no electronic transmission or storage system is completely secure, we continually strive to maintain appropriate safeguards.
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Maintain business records
- Support future travel planning where appropriate
When information is no longer required, it will be securely deleted or anonymised.
8. Cookies
Our website may use cookies to:
- Improve website functionality
- Remember user preferences
- Analyse website traffic
- Enhance browsing experience
You may disable cookies through your browser settings, although some features of the website may not function as intended.
9. Third-Party Websites
Our website may contain links to third-party websites.
Ibex Universal is not responsible for the privacy practices or content of external websites.
We encourage you to review their privacy policies before providing personal information.
10. International Transfers
As part of arranging international travel, your information may be transferred to travel suppliers located outside India.
By requesting international travel services, you acknowledge that your information may be processed in other countries where different data protection laws may apply.
11. Your Rights
Subject to applicable laws, you may request to:
- Access your personal information
- Correct inaccurate information
- Update your information
- Withdraw consent where applicable
- Request deletion of information that is no longer required
Requests may be submitted using the contact details provided below.
12. Children’s Privacy
Our services are intended for individuals making travel arrangements.
Where travel involves minors, personal information will only be collected from a parent, guardian, or authorised adult for the purpose of arranging travel.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.
The latest version will always be available on our website.
14. Contact Us
If you have any questions regarding this Privacy Policy or the way your personal information is handled, please contact us.
Ibex Universal
Mumbai, Maharashtra, India
Email: info@ibexuniversal.in
Phone: +91 98216 33673
Website: www.ibexuniversal.in
Our Commitment
At Ibex Universal, trust is the foundation of every journey we create. We value the confidence you place in us and are committed to handling your personal information with the highest standards of care, confidentiality, and professionalism.